Delivery and Returns

We aim to dispatch orders within three to five working days of placement.

All shipping times are dependent on stocking levels and availability.

 

Need something urgently? Email us on fourthavenue@thejewellerylounge.co.uk and we may be able to arrange express delivery, please note that this may attract an additional charge.

 

SHIPPING CHARGES

All deliveries to mainland UK are subject to Royal Mail pricing relevant at the time of dispatch, and the terms as set out below.

 

We utilize UK Royal Mail postal services for the dispatch of all parcels. Special arrangement can be made by calling us to arrange specific courier services if required, however there maybe an additional charge for this. Items dispatched outside of the EU are subject to the recipient countries customs services, Fourth Avenue can not accept any responsibility for delayed deliveries due to items being held up in your countries Customs. Any charges levied by your Customs service will be your responsibility to pay. Please ensure you select the correct postal method for your location as under payment for deliveries will result in additional charges being applied and may result in delays before dispatch of your purchase.

 

Please be aware that while most of our stock is sent from a central location on occasion items may be sent from our stores. We always endeavor to send out orders as soon as possible, however sometimes stock location can cause a slight delay.

 

As we use Royal Mail to deliver our parcels we can not pass on delivery requests, such as 'leave in front porch'. However you may wish to leave a note out for your postman.

 

When you place an order you will receive an email order receipt. This acts as your receipt and acknowledges your payment.

 

Very occasionally, we may have to e-mail you subsequently if an issue arises with your order, but we try to do this as soon as possible if there is a problem.

 

We don't send another e-mail when the item is dispatched. If there will be a delay dispatching an item then we will let you know.

 

If you require any further information on our delivery charges please e-mail fourthavenue@thejewellerylounge.co.uk

 

All items need to be fully inspected upon receipt and prior to signing for goods. If a parcel is damaged please make a note of this on the delivery paperwork when signed and submit photographic proof to the company prior to opening the parcel. Failure to follow this process may result in goods being accepted for return/refund. (Please see Returns Policy wording)

 

RETURNS POLICY

The Purchaser has a statutory right to cancel their order and receive a full refund on any mail order purchase with the exception of Special Orders or Pre-owned watches. To cancel, the Purchaser must send the original or copy invoice along with full written reasons for the return, such written reasons and invoice to be received by the Company within 60 days of the Purchaser receiving the said Goods, within 14 days for any discounted or sale Goods. All pre-owned watches are non-refundable, however exchanges are given within 7 days of purchase.

 

The return of Goods will be permitted in limited circumstances and only if the Goods are received in their original packaging, complete with all labelling, any accessories, manuals or other documentation and all un-damaged. Fourth Avenue have a 3 stage QA process for all dispatched goods, if any good fail inspection prior to dispatch the recipient (Customer) is advised that we are unable to supply goods which do not meet our quality standard, and a full refund will be forthcoming. Our further stages of QA involve documentation and photographic proof of product condition prior to dispatch, ensuring both ourselves and our customers are insured against any damage in transit. Please see the delivery policy above for further information regarding signing for goods. We may be unable to offer a refund for goods returned damaged which have not followed the documented procedure to notify us.

 

Goods must be returned to the Company in a condition, which would be acceptable to our supplier for return. In addition, the supplier has to give a full refund and report to the Company before any refund can be offered to the purchaser.

 

Special Orders, i.e. Products not normally stocked by the Company may only be returned if goods are faulty or were supplied incorrectly.

 

We regret that postage and packing charges are non-refundable unless goods received are faulty or received in error.

 

Please note, delays in delivery for parcels outside of the EU will not be accepted as a justifiable reason for refund. In these events you should contact your countries customs authority.

 

If you have any questions or queries contact fourthavenue@thejewellerylounge.co.uk